Privacy Policy

1. Information We Collect

We collect information that you provide directly and information generated through your use of Goeet. The types of information we collect include:

Account Information

• Name, email address, and company name provided during registration.
• Password (stored securely using industry-standard hashing).
• Billing and payment details processed securely through Stripe (we never store your card numbers).

Usage Data

We may collect and store usage data, subscription status, and interaction logs to provide and improve our services.

• Pages visited, features used, and interactions within the platform.
• Device information, browser type, and IP address.
• Timestamps of logins, API calls, and session activity.
• Subscription status and billing history.

AI Monitoring Data

• Brand names, competitor names, and market categories you configure.
• Custom queries you create for AI model monitoring.
• Results from AI model queries, including mention rates, sentiment analysis, and recommendation data.
• Source URLs and citations extracted from AI model responses.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Our Service

• Operating and maintaining your Goeet account and brand monitoring dashboards.
• Running scheduled AI model queries on your behalf across ChatGPT, Claude, Gemini, Grok, and Perplexity.
• Generating analytics, trend reports, and competitive intelligence.
• Processing payments and managing your subscription.

Analytics and Improvement

• Understanding how users interact with the platform to improve features and user experience.
• Identifying and resolving technical issues.
• Developing new features and services based on usage patterns.

Communication

• Sending email verification codes and password reset instructions.
• Notifying you of important account updates or changes to our service.
• Responding to your support inquiries.

3. Data Storage & Security

ATUMO is an Australian technology business. Your data is stored and processed using secure infrastructure with appropriate safeguards in place. Data may be stored in Australia, the United States, or other regions where our infrastructure providers operate.

• All data is encrypted in transit using TLS/SSL.
• Passwords are hashed using industry-standard algorithms and are never stored in plaintext.
• Payment information is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. We never have access to your full card details.
• We implement standard security measures including access controls, monitoring, and regular security reviews.
• Database backups are performed regularly to prevent data loss.

4. Third-Party Services

We may use third-party services including but not limited to cloud hosting providers, payment processors, analytics tools, and AI service providers. Each has its own privacy policy governing how they handle data.

AI Services

We may process user inputs and data using third-party AI services (such as OpenAI, Anthropic, or Google) to provide core product functionality.

We do not use your data to train AI models, and we ensure all data is processed in accordance with strict confidentiality and security practices.

Payment Processing

We use Stripe to process payments and manage subscriptions. Stripe collects and processes your payment information directly. See Stripe's Privacy Policy.

Email Delivery

We use SMTP email services to send verification codes, password resets, and account notifications. Only your email address and the message content are shared with the email delivery provider.

5. Cookies & Tracking

Essential Cookies

We use essential cookies and local storage to maintain your authenticated session, remember your theme preference, and ensure the platform functions correctly. These are strictly necessary and cannot be disabled while using the service.

Analytics

We may use analytics tools to understand aggregate usage patterns. Any analytics data collected is used solely to improve the platform and is not sold to third parties.

We do not use advertising cookies or sell your data to advertisers.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your account and associated personal data.
• Data Portability: You can request your data in a structured, commonly used format.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us at hello@goeet.com.au. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information and monitoring data for as long as your account is active and as needed to provide you with our services.

• Account data is retained while your account remains active.
• AI monitoring results and analytics are retained to provide historical trend analysis.
• If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
• Payment records may be retained as required by applicable tax and financial regulations.

Certain data may be retained for legal, security, or financial record-keeping purposes even after account deletion.

8. Children's Privacy

Goeet is a business-to-business platform and is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, through an in-app notification or email.

We encourage you to review this policy periodically. Your continued use of Goeet after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: